Version 2026-10-17
These Terms govern access to and use of MAI APP (website and apps). By creating an account, joining the presale or using the service you confirm that you have read and accepted them.
MAI APP is operated by Inversiones 545 S.A.S., tax ID 902084321-1, located at Calle 12 Sur # 25-12, Medellín, Colombia ("we"). You can reach us at soporte@centermai.com.
MAI APP is an independent brand and has no link, affiliation or sponsorship with other brands or organisations that may be mentioned.
Anyone may use the service. If you are a minor you may use it only with the authorisation and supervision of your parent or legal guardian, who accepts these Terms on your behalf.
The membership must be paid by an adult who is the lawful holder of the payment method used.
MAI APP brings together content and features for training and wellbeing: video workouts, nutrition guides and recipe books, challenges, community and events, information about retreats, a blog and a shop. Access to these features requires an active membership.
The service will be available on the web and, once published, in iPhone and Android apps. Features may change or grow over time.
During the presale you can secure your place at the special price of COP 40,000 per month. Access to the service starts on the launch date, planned for November 5 2026.
If the launch is postponed by more than 15 days from that date, you may request a refund of what you paid by writing to soporte@centermai.com, and we will return it to the same payment method.
The membership is monthly and renews automatically every month at the same price until you cancel it. By subscribing you authorise recurring charges to the registered payment method.
Payments are processed by a third-party payment gateway. We do not store your card details; we only keep the references the gateway returns.
If we want to change the price we will notify you by email at least 30 days in advance, and the change will only apply to renewals after the notice.
If a charge fails we may retry it and suspend access until the payment is settled.
You can cancel your membership at any time from your account or by writing to soporte@centermai.com. Cancelling prevents further charges and keeps your access until the end of the period you already paid for.
Except as provided by law and in section 7, we do not refund periods that have already started.
Where the law allows it, you may exercise the right of withdrawal for distance purchases under article 47 of Colombian Law 1480 of 2011 (Consumer Statute) and its exceptions. To do so, write to soporte@centermai.com with your name and your account email.
Physical products in the shop carry the legal warranties set by law. Shipping, exchange and return conditions for each product are stated in its description.
The content in MAI APP is informational and educational. It is not medical advice, diagnosis or treatment, and it does not replace the assessment of a health professional.
Before starting an exercise programme or changing your diet, consult a professional, especially if you have a medical condition, are pregnant or are a minor. You train at your own responsibility and must stop if you feel any discomfort.
The videos, texts, images, recipes, trademarks and other content of the service belong to their owners and are protected by intellectual property law.
Your membership gives you a personal, limited, non-transferable, non-exclusive licence to use the content. You may not copy, record, redistribute or sell it, or share your access with others.
In community spaces you must treat others with respect. Harassment, discrimination, illegal content, spam and posting other people's personal information are not allowed. We may remove content and suspend accounts that break these rules.
Information about retreats and camps shown in MAI APP is informational only. Registration, price and conditions for each retreat are set by its organiser and, unless stated otherwise, are not paid inside MAI APP.
We aim to keep the service running continuously but do not guarantee it will be free of interruptions or errors. To the extent permitted by law, we are not liable for indirect damages arising from the use of, or inability to use, the service, and our total liability is limited to the amount you paid in the last three months.
Nothing above limits the rights the law gives you as a consumer.
We may update these Terms. When a change is significant we will notify you by email or within the service, and the current version always shows its date. If you keep using the service after the notice, we understand that you accept the new version.
These Terms are governed by the laws of the Republic of Colombia. If you have a complaint, write to us first at soporte@centermai.com and we will try to resolve it. You may also go to the Superintendence of Industry and Commerce, the consumer protection authority.
Current version: 2026-10-17.